Shipping & Returns

Shipping Policy

At Cordavio, we don’t just deliver products – we deliver an experience steeped in timeless craftsmanship.

We offer free, trackable shipping across Pakistan, ensuring your orders are handled with the utmost care and reliability. Each product is meticulously handcrafted and undergoes a thorough finishing process before dispatch, ensuring it arrives in flawless condition.

  • Processing Time: Orders are shipped within 3 working days of confirmation.
  • Delivery Time: Delivery typically takes 3 to 7 working days, depending on your location.

All orders are thoughtfully presented in premium gift packaging, making every unboxing moment special. Due to this, the 'Open Parcel Before Payment' option is unavailable. However, in the interest of transparency, we’re happy to share a detailed packaging video upon request before dispatching your order.

Thank you for choosing Cordavio. We are committed to making every interaction with us exceptional.

Returns & Replacements Policy

At Cordavio, your satisfaction is our top priority. If you’re not completely happy with your purchase, we’re here to help.

Eligibility for Returns or Replacements

We accept return and replacement requests within 30 days of purchase under the following conditions:

  • The item must be unused, in its original condition, with tags and packaging intact.
  • A receipt or digital proof of purchase is required.

How to Initiate a Return or Replacement

To begin, contact us via:

Our team will guide you through the process to ensure a smooth and hassle-free experience.

Important Notes

  • Shipping Costs: Customers are responsible for return shipping costs.
  • Inspection: Returned items will be inspected upon arrival. Refunds or replacements may be declined if the product shows signs of use or if tags and packaging are not intact.
  • Exclusions: Customized or discounted items are not eligible for returns or replacements.

Damaged or Defective Items

We are committed to the highest quality standards. If you receive an item that is defective, damaged, or incorrect, please contact us immediately via:

Our team will promptly evaluate the issue and arrange a free replacement, covering all associated shipping costs.

Refunds

Refunds for eligible returns are processed through banking channels within 7 working days of approval. We appreciate your patience during this process.

Thank you for choosing Cordavio. Your trust inspires us to continue delivering excellence.

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